Careers at i4cp

We don't just believe that people are critical to business success.

We know they are.

Ranked by Inc. Magazine as one of the 5,000 fastest-growing private companies, i4cp is the leading authority on next practices in human capital. We produce more research than any other human capital research firm in the world, and many of the world's most prominent organizations and HR leaders turn to i4cp to better capitalize on emerging workforce trends.

Needless to say, our poeple are central to everything we do. We have the best people in the industry and are constantly looking for others who fit that description. Are you one of them?

We'd love to hear from you.

Director of Membership Operations

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As a Director of Membership Operations, you will lead the delivery framework for our enterprise membership solutions. The Director of Membership Operations’ responsibilities focus driving consistent value across the member experience, understanding the profiles of the key stakeholders within our members and surfacing methods for improvement. The Director of Membership Operations works in partnership with teams across i4cp on things like New Member Engagement (Sales), Quarterly Executive Briefings (Research) and Member Benchmarking (multiple depts). This role reports to the VP of Member Services.

There are three major pillars as the focus of this role:

Member Journey Map
- From onboarding to off-boarding of members, ensure a consistent process of engagement and sourcing of member details (HR structure, success criteria for membership, etc.)
- Grow active user and super users of member site
- Define clear accountabilities in collaboration with the Sales team on new member launches
Member Health Scorecard
- Support the surfacing of at-risk accounts (Red Accounts) through consistent tracking and reporting
- Drive Engagement Lead / Pod process to ensure that timely details are surfaced, as well as corresponding action
Member Listening Strategy
- Build a holistic view of member feedback and help team drive greater retention, engagement of key stakeholders, and scaled reach of our resources
- Produce regular data, insights, and recommendations on declines

10+ years of related experience with 7+ years leading teams or projects
Excellent communicator verbally and in written formats; well-developed presentation skills
Proven organizational, prioritization, and project management skills
Capable of managing member activity, communications, and upsell opportunities in a structured and documented fashion
Working knowledge of applications like Microsoft Office and customer relationship management (i.e. Salesforce.com)
Desire to take the initiative in identifying, addressing, and resolving day-to-day issues and challenges
Human capital experience working as a practitioner/consultant along with an interest in human resource research and emerging practices, preferred
Bachelor's degree, preferably in a business-related field

Base Salary: $90-110k based on qualifications and experience level

Don't see a position that matches your interest or skill set?

That doesn't mean you shouldn't contact us anyway.

We're always looking for talented new people who have strong business acumen and are fast-paced and customer-focused.

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If you have more questions contact us.