CAPITAL ONE SAYS CALL-CENTER STAFF WILL WORK AT HOME PERMANENTLY
Capital One Financial Corp. said the majority of employees at its U.S. call centers for cards will work from home even after the coronavirus pandemic ends.
For the rest of its staff, the card giant extended remote operations until the end of March, according to an internal memo. Capital One had previously said employees would work remotely until at least the end of this year.Read more here.
Joe Jamrog is a longtime researcher at i4cp, having worked at the company for over 20 years in a variety of capacities. Joe's #1 priority is working with members of i4cp's communities to help them with their organizational research needs by curating resources, data, and other materials to help address critical questions and challenges.
Joe also manages all i4cp research surveys and is responsible for creating and perfecting the survey instruments used to collect the tens of thousands of data points the i4cp research team uses to analyze and discover the best and next practices of high-performance organizations. He subsequently uses Tableau and other tools to make that data accessible to both the research team and i4cp members.