Fostering Trust in an AI-Enabled Workplace - Employee Experience Exchange

Our Workforce Readiness in the Era of AI report found that even employees who trust that Generative AI (GenAI) initiatives will positively impact them are worried that GenAI will replace their job. In this Exchange meeting, we focused on how a strong change management approach can enhance employee well-being and mitigate fears surrounding GenAI adoption.

Melinda Drexler, Vice President, Employee Experience Design and Global Employee Technology at Manulife, shared insights on her company's culture, change management strategy, and the tools they use to empower leaders and employees. And, for those looking to implement their own change management and communications plans, Judy Albers, Director of Research Enablement at i4cp, shared i4cp’s newly released change management toolkit.