Rather than viewing HR as the sole owner of employee experience (EX), innovative organizations task a multidisciplinary team with planning, executing, and sustaining exceptional employee experience. But how to achieve success when challenged with resource constraints, varied understandings of the employee experience and its value to the business, and evolving employee needs?
Employee Experience Exchange members discussed strategies to pull individuals and departments across their organization to integrate employee experience into all aspects of the organization.
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Mollie Lombardi, Senior Research Analyst, shared that high-performing organizations employ a multidisciplinary EX team that stresses the importance of engaging stakeholders across the organization for effective talent management and performance.
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Building an EX Dream Team Member Panel
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Andy Pirruccello
Sr. Director, Employee Experience
The E.W. Scripps Company
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Karrie Bergman
Employee Experience Journey Manager
Symetra
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Kate Miller
Director of Employee Experience
Robert Half
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Panelists addressed several pertinent questions regarding EX teams and their operational dynamics. They tackled strategies, challenges, methods to garner reliable support, and insights on influencing without formal authority within organizations. Take-aways include:
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Prioritize cross-functional collaboration: Encourage teams to collaborate across departments, fostering a culture of shared knowledge and mutual support.
Foster a growth mindset: Cultivate an environment where employees feel empowered to take risks, learn from failures, and continuously improve.
Emphasize customer-centricity: Place a strong focus on understanding and meeting the needs of customers, aligning all initiatives to delivering customer value.
Promote transparency and open communication: Establish communication channels spanning all levels of the organization, facilitating dialogue and feedback.
Encourage innovation and experimentation: Create a culture that values creativity and experimentation, allowing teams to explore new ideas and approaches without fear of failure.
Foster a sense of ownership and accountability: Encourage employees to take ownership of their work and hold themselves accountable for outcomes.
Promote adaptability: Foster an organizational culture that values adaptability and agility, enabling the organization to respond effectively to change and uncertainty.
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A Capability & Skills-Based Approach
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This intriguing shared resource from Forster views employee experience in terms of capability rather than specific roles. The model highlights the holistic landscape of employee experience, reflecting diverse backgrounds and experiences among team members.
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View the full results of the meeting polls and add your own anonymous responses!
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What critical skills are needed on your Employee Experience team?
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Click here to participate in live poll through 03/03/2024
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How are you addressing skill gaps within the existing team?
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Click here to participate in live poll through 03/03/2024
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This meeting is exclusively for members of the Employee Experience Exchange.
If you'd like to participate, please contact us to see if you qualify.
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This event is approved for certification credits.
