How Accenture is Using AI to Transform Employee Feedback
On May 8, 2025, Next Practices Weekly welcomes Alejandra Ferraro, Global Center of Expertise (COE) Lead of HR at Accenture, to explore how the company’s AI-powered “feedback code” is helping employees give—and receive—more meaningful performance input.
Joining i4cp’s Tom Stone, Senior Research Analyst, and Pat Murakami, Senior Director of Member Services, Alejandra will share how Accenture designed an innovative AI tool that’s embedded into the daily workflow, enabling timely feedback while enhancing its quality and usefulness.
The session will explore:
- AI as a feedback coach: How the tool guides users to make feedback more specific, actionable, and helpful.
- Feedback at scale: With over 3 million uses in less than a year, the tool has driven an 89% increase in peer feedback company-wide.
- Manager impact: How ongoing feedback summaries support more robust talent discussions and performance reviews.
- Workflow integration: Why embedding the tool in platforms like Microsoft Teams and Workday has fueled adoption and real-time usage.
Join Next Practices Weekly for a practical look at how AI can elevate performance management without adding complexity. Don’t miss this opportunity to hear directly from a global HR leader at one of the world’s largest companies—and to learn how i4cp members are applying next practices like this across their organizations.
Register now to attend Next Practices Weekly and discover how i4cp’s member-exclusive research, tools, and community are helping HR teams advance the future of work.
To ensure open discussion, this event is exclusively for HR practitioners. Vendors and consultants are not permitted to attend.
