How is ServiceNow Getting Hybrid Work Right? 8/4

The Getting Hybrid Work Right call series has become a well-attended and wide-ranging discussion for HR leaders on all aspects of hybrid work. On this week's call, i4cp' sCEO Kevin Oakes and Senior Research Analyst Tom Stone facilitated a conversation with special guest Karen Pavlin, Chief Equity and Inclusion Officer at ServiceNow, an American software company that develops a cloud computing platform to help companies manage digital workflows for enterprise operations. Here are some highlights from the call:

• During the call, we asked the following participant poll: "Is your organization taking advantage of this once-in-a-lifetime opportunity to redefine work?"
  • 8% Yes, we are revamping nearly everything.
  • 53% Largely. We’ve made some major changes, and I anticipate we’ll make more.
  • 38% Somewhat. We’ve introduced a few changes, but most of how we worked before the pandemic has or will soon be coming back.
  • 2% We just want to get back to the old normal.
• There are many expanded / hidden talent pools that have opened up due to the increase in remote / hybrid / flexible work, including individuals with disabilities, working mothers, and more.
• ServiceNow has grown significantly in recent years, so there has been a lot of onboarding. The dual priority for onboarding new employees at ServiceNow is both speed and belonging.
• For hybrid and flexible work, it is critical for leaders to both set clear expectations, but also model and live those expectations themselves.
• Part of flexible work is not schedule or location related but specific practices, e.g., not requiring people to always be on camera, in every meeting.
• During the call, we asked the following participant poll: "To what extent would you characterize your organization’s current culture?"
  • 26% We have a very healthy culture
  • 63% Our culture is somewhat healthy
  • 11% Our culture is somewhat toxic
  • 0% Our culture is very toxic
• ServiceNow has several key DEI programs. One has focused on pay equity, another is focused on hiring with intent, and another is leveraging virtual reality for DEI-related learning.
• ServiceNow also has strong participation (up to now 41%) in the organization's EBGs -- Employee Belonging Groups -- a twist on the more common name Employee Business Groups.

Links to resources shared on the call:

• Upcoming i4cp virtual events
• 2023 i4cp Next Practices Now Conference -- May 27-30, 2023, in Scottsdale, Arizona (and virtual). Now open for registration!
• The Talent Imperative - collection of resources including the executive brief, webinar recordings, and the full report (members only)
• Report: Next Practices in Holistic Well-Being