How the U.S. Chamber of Commerce Drives Collaboration and Growth
In this Next Practices Weekly session, i4cp’s Tom Stone and Katheryn Brekken welcomed CHRO Marguerite Eastwood and CIO Bill Jewell of the U.S. Chamber of Commerce for an in-depth discussion on how their organization is reimagining growth and innovation. Through strategic AI adoption, purposeful cross-functional collaboration, and an inclusive approach to change, the Chamber is setting a powerful example for both public and private sector organizations.
With a mission to empower American businesses of all sizes, the U.S. Chamber of Commerce has implemented practical strategies to drive collaboration between HR and IT, normalize the use of generative AI, and strengthen organizational performance through experimentation and psychological safety. One standout initiative—the U.S. Chamber of Commerce’s internal AI Hackathon—has proven to be a transformative model for employee engagement, skill-building, and unlocking cross-functional efficiencies.
The session offered a clear look at how AI adoption, when led with empathy and clarity, can align seamlessly with a mission-driven culture.
Key Topics of Discussion:
- Human-Centered AI Adoption: The Chamber focused on psychological safety and purpose to encourage employees to explore AI without fear of job loss or failure.
- Hackathons as Culture Catalysts: An internal AI Hackathon created a fun, low-pressure space for cross-functional teams to develop reusable tools and processes that are still in use today.
- HR + IT = Transformation: A close partnership between HR and IT helped drive strategic enablement, equipping employees with tools and guidance to make AI a practical part of their daily work.
- Innovation That Scales with Impact: From streamlining internal processes to enhancing member-facing services, the Chamber's AI initiatives are improving operational efficiency and fueling engagement across the board.
View the session recording for a compelling look at how innovation can thrive when people, purpose, and technology align. The U.S. Chamber of Commerce is not only embracing AI—but doing so in a way that empowers employees, enhances member service, and reflects their values. Their success with cross-functional leadership, employee engagement, and scalable innovation provides a strong example for any organization navigating the future of work.
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